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Decatur, Alabama



Meet your

Crisis Communication Instructor

Jeffrey G. Scholz is a retired Senior Investigator from the New York State Police with over 28 years of experience in law enforcement.Upon retirement, Jeff was the Senior Investigator for BCI Training at the State Police Academy, responsible for the development, facilitation, and deliver ... Read more...

Crisis Communication: Skills for De-Escalating Encounters
Monday, March 25, 2024 | 8:00 AM – 5:00 PM


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Decatur, AL - Crisis Communication: Skills for De-Escalating Encounters 03-25-2024
$ 225.00
54 available

Crisis Communication: Skills for De-Escalating Encounters

In this comprehensive training program, officers will gain valuable insights into the art of deescalation during police-citizen encounters. The course is designed to equip law enforcement professionals with the skills and knowledge necessary to achieve de-escalation goals through effective communication and, when required, the application of reasonable force. De-escalation, as emphasized in this program, is a desired outcome that hinges on the behavior and response of the individuals involved.The course begins with a critical examination of police-citizen interactions captured on video, prompting officers to reflect on their own actions in similar situations, identifying what worked and areas for improvement. The philosophy of De-Escalation and Crisis Intervention is explored, tracing its roots back to crisis/hostage negotiation and the original NYPD model from the 1970s. The program delves into the legal framework surrounding the use of force, emphasizing the importance of objectively reasonable force in specific situations. Officer safety is a top priority throughout the course.The course delves into the psychology of crisis, helping officers differentiate between a crisis and a mere problem. It covers the stages of a genuine crisis and defines an "Individual in Crisis." Officers gain insight into common triggers that lead to crisis situations, such as mental illness, substance abuse, medical conditions, and situational stress. While officers are not expected to diagnose illnesses, the course familiarizes them with various conditions they may encounter, fostering a better understanding of individuals' behaviors.The program also touches on considerations for commanders, the duty to provide care, the duty to intervene, and officer wellness. The course is highly interactive, with verbal de-escalation exercises and shared instructor experiences, ensuring officers are well-prepared for the complex challenges they may encounter on duty.

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Sponsor and Benefits

Alabama POST Eligible

Nationally Certified Instructor

Somerville Police Department


Instructor and Team

Jeffrey Scholz

Crisis Communication Instructor

Erahn Martin

National Account Manager

Karlo Edaño

Customer Support Looking for something? Ask me.

Kristen Bandiero

Chief Financial Officer
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Hector Olivo
Hector Olivo
Definitely worth the time spent on watching the course.
Enrique Garcia
Enrique Garcia
The training was informative.
Stephen Falotico
Stephen Falotico
Great as usual. Thanks
Extremely impressed with the instructor and course detail. I highly recommend this class as another tool for your career.
Wayne Nelson
Wayne Nelson
The webinars are absolutely addicting. I use them as a great training resource for our reserve program. I attend the free seminars every Wednesday if available. Anthony's delivery is perfectly enlightening.
Denise Nagy
Denise Nagy
Blue to Gold offers free webinars that are very helpful and also entertaining! The webinars are always helpful!
Aaron Garrett
Aaron Garrett
Fantastic and interactive training experience. I attend many of the live webinars often.


I attended two classes. The instructor was very knowledgeable and made the courses easy to understand. I highly recommend anyone to take one of his classes.



Outstanding instruction of all things Search and Seizure. B2G has crack the code of making the 4th Amendment nuance into an entertaining subject matter leaving their students feeling confident and knowledgeable.


New Jersey

What an absolute outstanding training group!!! They make search and seizure law so simple to understand, it allows you to get it right every time!!!! Wonderful - Wonderful folks at Blue to Gold!!!




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FOP Lodge #46

3721 Hwy 31 S Decatur, AL 35603

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