or use our live chat


Customer Service



How to download our W9?

You can access and download Blue to Gold’s W9 here:

Billing Questions

When will I receive my invoice?

Invoices are automatically generated within one hour of your registration and emailed to the Billing Contact on file. Please ensure your email address and the Billing contact’s email address are correct when registering.

When is my invoice due?

Payment is typically due 45 days from the invoice date. Additionally, payment is NOT due before the start of the training. If your agency requires additional time to pay or other accommodations don’t hesitate to contact Accounts Receivable at If your payment is in process and you receive an overdue notice, please disregard the notice.

How do I make changes to my invoice?

We are here to help! If you received an invoice in error, need a revised invoice, or need your invoice sent to someone else for payment, contact Kristen in Accounts Receivable at:

Who do I send vendor registration paperwork to?

Please send all vendor requests to Kristen in Accounts Receivable at:

My agency requires a signed Purchase Order for payment. Who should I contact?

You can mail, fax, or email Purchase Orders to Accounts Receivable.

Our mailing address is: 1818 W. Francis Ave #101, Spokane, WA 99205

Our fax number is: 888-579-4005

Our email is:

What is your cancellation policy?

You may transfer your registration to another officer at any time, just email us the replacement’s name and email address. We ask that cancellations be provided at least 48 hours before the start of the class. However, we understand that our students have unpredictable schedules so please email or call 888-579-7796 and let us know how we can help.

Training Questions

Is there a dress code? What do I bring?

All materials are provided except for pens and paper for note taking. Please follow your Agency’s Dress Code policy for outside training when attending class (we want students to be comfortable and prefer causal dress).

What time does class start and end?

Unless otherwise stated on the class announcement flyer, class begins at 8:30 am and ends at approximately 4:30 pm.

What is the class address?

Classes are hosted at various places around the country. Please check the Upcoming Training page on Blue to Gold’s website to locate your training address:

I was registered twice. What should I do?

Please email or call 888-579-7796 as soon as possible to delete the duplicate registration. This allows us to ensure the maximum number of students can enroll in a class and prevents invoice errors.

Are there restrictions to transfer my registration?

No, there are no restrictions and you can transfer a registration at any time, including the morning of the class. Please email or call 888-579-7796 as soon as possible to transfer the registration. If last minute, have the replacement show up to class and inform the instructor about the transfer so that the new student can be added to the roster.

Who do I contact to cancel a registration?

Please email or call 888-579-7796 as soon as possible to cancel a registration. This allows us to ensure the maximum number of students can enroll in a class and prevents invoice errors.

Can I register without providing the student’s information now?

Yes, no problem. Just register using the name John or Jane Doe to hold the number of seats you need. When you have finalized your attendee list, email this information to or call 888-579-7796. Please send us the information no later than the Thursday before the training date so that the instructor is provided an accurate roster.

I have not received my certificate, who should I contact?

First, please check your spam folder for an email from Blue to Gold, email is If you do not have it, email and you will get your certificate(s) right away.

Subscribe to Updates